Liam leads the SRE team at Quayside. He believes the best incident response starts long before the incident, preferably with everyone asleep.
SESSIONS · 1
10:00–10:30
WED · DEC 2
RIVER HALL
On-Call Without Burnout: Humane Incident Response
Infrastructure·Talk (30 min)
On-call doesn't have to mean dread. Over two years we rebuilt our rotation from the ground up: alert budgets with teeth, a "no heroics" escalation culture, daytime-only pages for non-critical services, and honest postmortems. Pages dropped 70% and nobody quit. Here's the exact playbook, including the parts leadership pushed back on.